Policy and Service Guidelines

We provide web hosting to many clients, and we have a responsibility to protect each client and to provide the best services available. The following guidelines were designed to ensure these obligations are met.

Content

All services provided may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any Australian or U.S.A. Federal or State law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold us harmless from any claims resulting from the use of the service which damages the subscriber or any other party.

Pornography is prohibited. Both OzWebHost and our providers will be the sole arbiter in determining violations of this provision. Also prohibited are sites that promote any illegal activity or present content that may be damaging to our servers or any other server on the internet. Links to such materials are also prohibited.

Examples of unacceptable content or links:

• Spamming

• Pirated software

• Hacker programs or archives

• Warez sites

• Sites with pornographic content

We will be the sole arbiter as to what constitutes a violation of this provision. Any violation is subject to a penalty of up to US$1,000.

- Disclaimer - OzWebHost and our network providers are not responsible for any damages caused by services provided, and makes no warranties of any kind, expressed or implied for services we provide.

- Commercial Advertising - Email: Spamming, or the sending of unsolicited email, from our server or using an email address or domain that is maintained on our machine as reference is STRICTLY prohibited. We will be the sole arbiter as to what constitutes a violation of this provision. Any violation is subject to a penalty of up to US$1,000.

- Background Running Programs: We may allow programs to run continually in the background. These are considered on a case-by-case basis and an extra charge will be incurred based on system resources used and operational maintenance needed. 

- IRC: We currently do not allow IRC or IRC bots to be operated on our servers.

- Server Abuse: Any attempt to undermine or cause harm to a server, or customer is strictly prohibited. Any violation is subject to a penalty of up to US$1,000.

- Refusal of Service: We reserve the right to refuse, cancel, or suspend service at our sole discretion.

All accounts and customers using our services must adhere to the above policies. Failure to follow any term or condition will be grounds for immediate account deactivation.

Payment

Customers who are on recurring plans are due for automatic billing from their credit card approximately 7 days prior to the anniversary of their sign up date, and every period thereafter, on or about the same day of the month. 

If your credit card information has changed, then you must notify us immediately so we may change this information. If on your bill date, your credit card is declined, or payment is not received on the due date, your account may be interrupted temporarily and an email will be sent to the address on file to notify you of this problem. If payment is not arranged within 14 days, we will close your account, and any files will be lost. 

For Free Trial offers, we require sign-up for three months and your credit card number. At the end of the trial period, if you do not advise us otherwise, we will debited your credit card for 3 months' hosting.

All prices are in Australian (Au$), U.S.A. (US$)Dollars and Thai Baht. We service Worldwide - payments made by Australian clients are subject to 10% GST.

Credit Card Payments

We are happy to accept Visa, Mastercard, American Express and BankCard cards for payment. We use various fraud prevention methods to protect us, our merchant account, our bank and the customer who owns the credit card being used. This includes tracking the IP number and ISP of the person who is using the credit card, verifying the card matches the Zip/Post Code and Address of the cardholder. If anyone attempts to obtain service using a fraudulent credit card, your hosting account will be terminated without warning, we will have the right to place an 'account suspended' page on your IP, and we will cooperate with authorities to report the incident and the information used to obtain the account including your domain name. We take credit card fraud very seriously. If you have received a credit card statement with our name on it, and did not order our services, please email billing@ozwebhost.net immediately. Your credit card statement will be billed as WebPay.

Cancellation

If for any reason you are not satisfied with our services, please let us know. We build our services around making hosting simple for the customer and want you to be happy. If for some reason we cannot meet your needs, you may notify us in writing and we will discontinue billing your account at the end of your current bill cycle. We require seven days notice of any cancellation. No refunds are issued for hosting services already paid for, except during the first 30 days of service.

New domain registrations

New domain registrations are final once submitted. However, you may transfer your domain to another provider if you wish. Once you have submitted your order for a domain name it is registered and not reversible, and we cannot refund the domain registration charges. To transfer or modify domain information, email us. If a domain is not available or taken before our system can register it, we will notify you and offer to register another domain or refund the registration charges. You should note the Uniform Domain Name Dispute Resolution Policy from ICANN before registering a new domain.

Back-ups

We are not responsible for backing up your web files. It is solely your responsibility. We provide a facility on your Control Panel ("Backup") for downloading your backup. This should be done daily. Your data is precious, protect it as such.

Data Transfer

Additional data transfer is billed at US$3.00/Au$6 per 1000 Megabytes/month (or portion thereof). When you exceed, or are about to exceed, we will attempt to send you a courtesy e-mail. We are not responsible for checking on your account daily and if you exceed, you are still responsible for your usage charges. You may elect to change to a different hosting plan during the bill cycle (we prorate changes mid-cycle) to help cover usage, however, you must remain on that new plan for at least 30 days. If you do not change to another plan, you are charged the fee above. We cannot make exceptions to this for any reason, including not sending you a courtesy email. 

If you have any questions regarding our policies or services, please contact us